Frequently Asked Questions


While studying our services and products you may wish to ask many questions. Here you can find the answers to the frequently asked questions from our customers.

  • Trading Conditions

    This page aims to provide answers to your questions concerning trading conditions of IFC Markets. IFC Markets is a leading financial company providing services in Forex and CFD markets.

  • Trading platforms

    This section provides information about trading platform, it contains answers to questions, like what is the difference between NetTradeX and MetaTrader?

  • Money Transfer

    Here you can find the answers to all your questions concerning money transfer in our system. IFC Markets is a leading financial company providing services in Forex and CFD markets.

  • General questions

    In this page we introduce a list of questions where you can find the answers to your questions about forex trading, including what type of broker is IFC Markets, is it regulated, etc.

If the answers provided here do not meet your requirements, please, do not hesitate to contact us.
Trading Conditions

Do I need to pay any fees and surcharges?

What is the minimum deposit amount required by IFC Markets?

What types of real (live) accounts does IFC Markets offer?

What are the initial deposit and current equity restrictions?

What trading volumes are offered?

What leverage size does IFC Markets offer?

I have an account denominated in USD. Can I change it?

Can I change my leverage after opening an account?

Do you offer a Partnership program?

Can I have an account in any currency?

Are there any payments to open an account?

How many accounts can I have?

What documents do I need to authorize my profile?

Why do I need to authorize my profile?

Can I face a problem if my documents are not in English?

What address should I specify in my profile information?

What leverage do you recommend?

What spreads are offered?

What is short margin (stop-out) level?

Do you offer trading signals?

Does IFC Markets offer a free demo account?

What instruments can I trade with IFC Markets?

I am a USA resident. Can I trade with IFC Markets?

I’m new to Forex. Do you offer educational resources?

Do you provide technical analysis?

Does IFC Markets offer an Economic calendar?

What is the minimum amount of deposit?

Trading platforms

Are there fees for using your platforms?

How can I log in to NetTradeX trading platform after opening an account from the Profile?

How can I add additional instruments to the “Market Watch” window in NetTradeX?

How can I open a new chart window in NetTradeX?

Where can I find the minimum order distance for an instrument in NetTradeX?

How can I reduce the volume of my open position in NetTradeX?

What can I do if my NetTradeX platform does not connect to the server?

What mobile operating systems do your platforms support?

Where can I find my account balance and trading history in MetaTrader 4 and MetaTrader 5?

What is the difference and which platform to choose: NetTradeX, MetaTrader 4 or MetaTrader 5?

Can I use Expert Advisors or Robots with IFC Markets?

What is a Trailing Stop? Will it be triggered if I am offline?

I forgot the password of my NetTradeX account. What should I do?

How to enable news feed on the NetTradeX terminal for PC?

Are there any limitations on available trading instruments depending on the trading platform?

How can I place a pending order in NetTradeX?

How can I modify or delete a pending order in NetTradeX?

How can I place a market order using NetTradeX?

How can I place a pending order on MetaTrader 4?

How can I modify or delete a pending order in MetaTrader 4?

How can I add additional instruments to the “Market Watch” window in MetaTrader4?

How can I open a new chart window in MetaTrader 4, 5?

How can I reduce the volume of my open position in MetaTrader 4?

What server name should I use in the mobile terminals MetaTrader 4 for iOS and Android?

Money Transfer

How can I make a deposit into my trading account?

How can I withdraw funds from my trading account?

How much am I charged for depositing/withdrawing funds?

What is the fastest way to deposit/withdraw funds?

Where can I find the web money protection code?

How long does it take you to process international wire transfers?

Can I withdraw funds to my credit or debit card?

What documents do I need to send when making a deposit with my credit or debit card?

What if my bank card's denominated currency differs from my trading account balance currency?

Can I deposit and withdraw funds 24/7?

How long does withdrawal process take?

Can I have multiple trading accounts and transfer funds between them?

How often can I withdraw funds from my trading account?

I made a request for withdrawal but still haven't got any money. What should I do?

What is the minimum withdrawal amount?

Does IFC Markets accept third party deposits?

Why has my Credit/Debit Card deposit been declined?

General questions

What type of broker is IFC Markets?

What are your Back office working hours?

How can I reset lost or forgotten password for my trading account?

How to start trading?

How can I calculate my profits or losses on a position?

What is a Margin Level?

How long can I hold my positions?

Do you have a dealing desk?

Does IFC Markets allow scalping?

What is a pip?

How do I change my personal info (email, mobile number, etc.)?

What is a “gap”?

What will happen if I leave my positions open overnight?

Is IFC Markets regulated?

What should I do if the Equity on my trading account has become negative?

Why my Take Profit did not work out, though the price on the chart reached the order level on the chart?

Why did my Stop Loss order work out, while the price did not reach the order level on the chart?

What is a Profile?

Where is your head office?

Are my funds insured in your company?

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