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How to Change the Profile Password

You can change the password for accessing your Private Area (profile) to a more convenient one or in case of its loss. To do this, identify yourself via your phone or by the secret word, or by providing a scanned copy of your identity document, as well as by sending a request to the Customer Support.

Click «My profile» - «Profile Password Reset». A dialog box will open and you will see three options:

  1. Option 1 - enter the phone number you specified when creating your profile and click «SEND PIN CODE».

    1.1. In the window that opens, enter the PIN code that came to your phone in a special field and press the code confirmation button.

    1.2. In the new window, enter twice the new password you created and click the password reset button. After that you will be redirected to the main profile page, already having a new password.

  2. Option 2 - if you have not received a PIN code or do not have access to the specified phone number, follow the link at the end of this phrase. In the window that opens, select the «Secret Word» tab (if you know it) and enter your Secret Word. Click the «Send Request» button and, if the secret word is correct, then see paragraph 1.2 (or wait for confirmation from Customer Support with a link).
  3. Option 3 - if you have not received a PIN code or you do not have access to the specified phone number, follow the link at the end of this phrase. In the window that opens, select «Upload Document» (if you don’t have or forgot your Secret Word) and attach a scan or photo of your identity document (passport, ID, driver’s license, etc.). Moreover, you can use the same document that you used earlier for profile authorization, but not the same image or scanned copy. Click «Send request» and wait for confirmation from the Customer Support to your email address with a link to the dialog for entering a new password (see paragraph 1.2).

If everything goes right, you will get an email to your mail box about changes in the profile. If for some reason the dialogue was unsuccessful, please, send an email to the Company's Backoffice and follow the instructions of the support service.

If you just forgot your Profile Password, then on the login page enter the username (your email address) and follow the «Forgot your password?» link. Next, go through the password recovery procedure (see above). After the procedure is completed, a message will be sent to your email with a link to the page for creating a new password to your Private Area.