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How to change the account password

You can change the password of your Live or Demo Account. To do this, identify yourself by your phone number or a secret word, or by providing a scanned copy of your ID. If for some reason these options do not work, please, contact our Client Support team by email.

Within the Dashboard, go to the «My Accounts» section and expand the list of all your real and demo accounts.

In the table with a list of your accounts, select the line with the needed account and at the end of that line click the “ellipsis” (...) - a context menu will open, select the «Change trading password» function in it. In the dialog box that opens you will see three options.

  1. Option 1 – enter the phone number you specified when creating your profile and click «SEND PIN CODE».

    1.1 In the window that opens, enter the PIN code that came to your phone in a special field and press the code confirmation button.

    1.2 In the new window that opens, you will see a new password for your account - save it in a safe place. Also, you can change the password any number of times. Note that you cannot create this password yourself, it is generated automatically.

  2. Option 2 – If you have not received a PIN code or you do not have access to specified phone number, follow the link at the end of this phrase. In the window that opens, select the «Secret Word» tab (if you opened trading accounts before the autumn of 2019) and enter your Secret Word. Click the «Send Request» button and, if the secret word is correct, then see paragraph 1.2 (or wait for confirmation from the Customer Support with a link).
  3. Option 3 - if you have not received a PIN code or you do not have access to the specified phone number, follow the link at the end of this phrase. In the window that opens, select «Upload Document» (if you don’t have or forgot your Secret Word) and attach a scan or a photo of your identity document (passport, ID, driver’s license, etc.). Moreover, you can use the same document that you used earlier for profile authorization, but not the same image or scanned copy. Click «Send request» and wait for confirmation from the Customer Support to your email address with a link to the dialog for entering a new password (see paragraph 1.2).

If everything goes right, you will get an email with a new account password to your mailbox.


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